Helpline FAQs

Can I speak to someone in a different language?

  • Yes, the Helpline uses a confidential translator service

My hearing isn’t very good, what should I do?

  • You can always ask a Helpline worker to speak more slowly or loudly, to help you hear what they are saying. If you have access to text relay service you can contact the Helpline with the help of a relay assistant. If you would rather contact us in writing you can email us at any time and we will reply to you within two days. Our email address is

Is it free to call the Helpline?

  • It is free to call the Helpline from all landlines and from most mobile network providers. Please check with your mobile provider if you need to.