Helpline FAQs

Can I speak to someone in a different language?

  • Yes, the Helpline uses a confidential translator service

My hearing isn’t very good, what should I do?

  • You can always ask a Helpline worker to speak more slowly or loudly, to help you hear what they are saying. If you have access to text relay service you can contact the Helpline with the help of a relay assistant. If you would rather contact us in writing you can email us at any time and we will reply to you within two days. Our email address is

Is it free to call the Helpline?

  • It is free to call the Helpline from all landlines and from most mobile network providers. Please check with your mobile provider if you need to.

What will happen when I call?

  • We know it can be hard to pick up the phone. When you call the helpline, your call will be answered by fully trained handlers who have lots of experience supporting people affected by domestic abuse and forced marriage.
  • The person who answers the phone will listen to you, support you to talk about your experience and try to find options that help you to keep you and your children safe. They can also help you to find further support, if that is what you want.
  • All calls are confidential, and if English isn’t your preferred language we can speak to you through a translation service. We believe you, and we want to support you. We know it isn’t easy, but we’re here for you.

Can men be supported on the helpline?

  • We work in partnership with the Men’s Advice Line. When you call, you will be asked to dial 1 if for the women’s line and 2 for the men’s line. If you dial 2, between 9.00 am and 5.00 pm you will be put through to the Men’s Advice Line, or outwith these hours your call will be answered by one of our team. (If you dial 1 you will come through to us.)

Is the helpline confidential?

  • The helpline is confidential. Your information will only be shared with another agency if we are concerned for your safety, the safety of another adult or that of a child.